Store Policies

Our goal is 100% Customer Satisfaction. We will do anything within reason to make sure your shopping experinece with us is exceptional. We value our customers and appreciate your business!

PAYMENT

All orders are placed on our secured servers and your payment is processed by PayPal.  There is no need to have a PayPal account to use your MasterCard, Visa, Amex, or Discover Card. We also accept money orders and personal checks from US customers.

SHIPPING

Shipping on all orders to the US are charged as follows:

Orders under $50.00 - shipping cost $9.99
Orders between $50.00 and $100.00 - shipping cost $7.99
Orders over $100 ship FREE

AUTHORIZATION FOR RETURN OR REPLACEMENT

To obtain authorization to return a defective item for credit or replacement, simply call us within 7 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 14 days of purchase.

CONDITIONS

Non-defective merchandise must meet the following conditions to qualify for return acceptance. Merchandise must be in its original minimum inner pack quantity, as shipped by My Door 2 Yours. Broken quantity inner packs are not returnable. Sample items are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT

Any merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately.

NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

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